Shipping Policy

At Shop The Backroom, you can shop online at your convenience and have your order delivered directly to your chosen address.

We offer Australia-wide shipping as well as delivery to New Zealand, with both Standard and Express Shipping options available. Once your order has been dispatched, you will receive a shipping confirmation email with tracking details so you can monitor your delivery. We ship orders via Australia Post and Couriers Please, and their respective delivery timeframes and tracking updates will apply after dispatch.

Courier Information

For more information, click HERE for Australia Post and HERE for Couriers Please.

Processing Time

Orders are typically dispatched within 1–2 business days (Monday to Friday).

Orders placed on weekends or public holidays will be processed on the next business day.

Processing and delivery times may be extended during peak periods, including public holidays, Christmas, Valentine's Day, Black Friday, and major promotional events.

Delivery Timeframes

Estimated delivery times after dispatch are:

  • Australia: 4–9 business days
  • New Zealand: 7–16 business days

Please note that these delivery timeframes are estimates only and may vary depending on your location and the shipping carrier.

Shipping Responsibility

Once your order has been handed to the courier, delivery is managed by the shipping provider. However, our support team is available to assist you with any delivery-related enquiries or concerns.

Shipping Rates

We offer flat-rate shipping to Australia and New Zealand, with free shipping on eligible orders.

Australia

  • Flat-rate shipping: A$9.95
  • Free shipping on orders over A$120.00

New Zealand

  • Flat-rate shipping: A$16.00
  • Free shipping on orders over A$120.00

Contact Us

If you have any questions or concerns regarding your order, please contact us at hello@shopthebackroom.com.au and include your full name and invoice number to help us assist you as quickly as possible.

We're here to help and will do our best to ensure your order arrives accurately and on time.