Frequently Asked Questions
How long will it take for my order to arrive?
At Shop The Backroom, we aim to process and ship your order as quickly as possible. Most orders are prepared and dispatched within 1–2 business days (Monday to Friday). If an item is temporarily unavailable, we will send it out as soon as it is back in stock.
We use trusted delivery partners such as Australia Post and CouriersPlease. Delivery timeframes may vary depending on your location.
In general, you can expect your order to arrive within 4–9 business days after dispatch for Australian addresses, and 7–16 business days after dispatch for New Zealand addresses.
For further details about delivery and tracking, please refer to our Shipping Policy.
What are the delivery options and prices?
Shop The Backroom provides the following shipping options:
Australia
- Free standard shipping on orders over A$120*
- Standard shipping fee of A$9.95 for orders below A$120
New Zealand
- Free standard shipping on orders over A$120*
- Standard shipping fee of A$16 for orders below A$120
Shipping charges are automatically calculated at checkout based on your order and delivery address. Please note that some products may not be eligible for delivery to P.O. Boxes.
How can I track my order?
You can monitor your order status through your account as it progresses. Once your order has been shipped, you will receive an email containing a tracking link so you can follow its journey.
Tracking is available via our delivery partners:
- Australia Post
- CouriersPlease
If your order has not arrived within the expected timeframe (4–9 business days for Australia, 7–16 business days for New Zealand, after dispatch), please contact our customer support team at hello@shopthebackroom.com.au for assistance.
What happens if I’m not home during delivery?
All orders from Shop The Backroom are sent using secure delivery services through Australia Post or Couriers Please. If no one is available to receive the parcel, a notification card will be left with instructions on where to collect your package.
If redirected to a post office or collection point, your parcel will typically be held for up to 10 business days (subject to the carrier’s policy).
If it is not collected within this period, it may be returned to us. Our customer service team will then get in touch to arrange the next steps.
Can I update my order once it has been placed?
We understand that sometimes you may need to make a change after placing your order. If you need to update your shipping address, add or remove an item, or make any other change, please contact us as soon as possible at hello@shopthebackroom.com.au with your order number and the details of your request.
As orders are typically dispatched within 1–2 business days, we can only accommodate changes if your order has not yet been processed for shipment. Once an order has been dispatched, we are unable to make changes, and our Return & Refund Policy will apply instead.
We recommend reaching out to us immediately after placing your order to give us the best chance of making the requested changes.
What should I do if my order hasn’t arrived?
If your parcel has not been delivered within the expected delivery timeframe — 9 business days for Australia or 16 business days for New Zealand (after dispatch) — please contact our support team at hello@shopthebackroom.com.au with your order number.
We aim to respond within 1–2 business days.
How do I update my address for a new order?
To update your shipping details, add items to your cart and proceed to checkout. If you're logged in, you can edit your default shipping address from your account dashboard before completing your order. If you're checking out as a guest, you can enter or edit your shipping address directly on the checkout page.
Please note that once an order has been shipped, we are unable to change the delivery address. If you need to update the address on an order that hasn't shipped yet, please contact us as soon as possible at hello@shopthebackroom.com.au with your order number.